Maura Conway is a Managing Director at FTI Consulting and is based in Chicago. She is part of the Health Solutions segment.
Ms. Conway has 15 years of healthcare experience working with a variety of entities including academic medical centers, children’s hospitals, healthcare systems, post-acute care organizations, and long term acute care facilities. Her expertise includes patient access and pre-arrival re-design, denials management, accounts receivable (AR) strategy, technology optimization, and case management.
Ms. Conway’s accomplishments include: the design and implementation of pre-arrival "financial clearance" centers for a children’s hospital and clinic in a large urban area; a four-facility health system in Kentucky; and across a community hospital and its 60 primary and specialty physician practices outside of Boston.
She has experience with the optimization of EPIC functionalities including work queue re-design, KPI reporting, ABN workflow and processes; orders-driven workflow / financial clearance processes.
Ms. Conway completed the implementation of comprehensive denials management programs at a multi-facility health system in Louisville and a public hospital in Nevada and a business office redesign and AR strategy implementations resulting in cash acceleration and AR days reduction. She has also assisted with the evaluation and selection process of third-party software vendors and project management support through vendor software implementation.
Ms. Conway holds a B.S. from the University of Notre Dame and M.S. from Georgetown University. She is a member of the First Illinois Chapter of the Healthcare Financial Management Association (HFMA).
